Got Questions?
We've Got You ๐ณ๏ธโ๐
Everything you need to know before, during and after your order.
๐ฆ Shipping
Where do you ship to?
We ship worldwide - from Amsterdam to Auckland and everywhere in between. Every order is packed with love and sent out from our fulfilment team within 1โ3 business days.
How long does delivery take?
Once your order leaves us, delivery typically takes 4โ9 business days. Total estimated time from order to your door is 5โ12 business days.
We recommend ordering at least 2 weeks before Amsterdam Canal Pride (late July) to make sure your gear arrives in time for the parade. ๐ณ๏ธโ๐
How long before my order is shipped?
We process and pack every order within 1โ3 business days. You'll receive a shipping confirmation email with tracking as soon as your parcel is on its way.
Can I track my order?
Yes - every order comes with tracking. You'll receive a tracking link by email as soon as your order ships. If it ends up in your spam folder, drop us a line at support@amsterdamprideessentials.com and we'll resend it straight away.
Will my order arrive in time for Pride?
If you order at least 14 days before the event, you'll be covered in the vast majority of cases. We always recommend ordering as early as possible during Pride season - demand is high and we want to make sure you're dressed and ready. ๐ณ๏ธโ๐
๐ Returns & Exchanges
What is your return policy?
We offer a 14-day money-back guarantee from the date your order is delivered. If you're not completely happy with your purchase, contact us within 14 days and we'll sort it - no drama, no questions asked. Items must be unworn and in their original condition.
How do I start a return?
Email us at support@amsterdamprideessentials.com with your order number and reason within 14 days of delivery. We'll reply within 1 business day with return instructions.
Once we receive your item, your refund is processed within 5 business days to your original payment method.
Can I exchange for a different size?
Absolutely. Email us within 14 days of delivery with your order number and the size you'd like instead. We'll get the right size out to you as quickly as we can. Our sizing runs XSโ4XL so we've almost certainly got what you need.
My item arrived damaged or wrong - what do I do?
We're so sorry! Email us at support@amsterdamprideessentials.com within 7 days of delivery with a photo and your order number. We'll send a replacement at no cost to you - no return of the original needed.
๐ Sizing & Fit
What sizes do you carry?
We carry XS through 4XL across our full range. Every design is available in every size - always. Inclusivity isn't a footnote for us; it's the whole point.
Do your items run true to size?
Generally yes. Our tees have a relaxed unisex cut and run true to size. If you're between sizes or want a roomier fit for a long parade day, we recommend sizing up. Check the size guide on each product page for exact measurements.
How should I care for my order?
Wash inside out at 30ยฐC to keep the print vivid. Tumble dry on low or air dry flat. Do not iron directly on the print. Treat it with love and it will last many Prides to come. ๐ณ๏ธโ๐
๐ณ Orders & Payments
What payment methods do you accept?
We accept all major credit and debit cards, iDEAL, PayPal, Apple Pay and Google Pay. All transactions are secured with SSL encryption.
Can I change or cancel my order?
Orders can be changed or cancelled within 2 hours of placement. Email us immediately at support@amsterdamprideessentials.com. After that our fulfilment team will have already started packing - but our 14-day money-back guarantee will cover you.
Still have a question? We're real humans who love hearing from our community.
Email Us ๐